All enterprise services are online and operational.
If you are experiencing issues, please submit a ticket at servicedesk.minnstate.edu, and enter your StarID and password. If you either cannot log in with your StarID, or do not have a StarID, please call for assistance 1-877-466-6728 [Mon-Thu 7:30am-10pm, Fri-Sat 7:30am-6pm, Sun 1:30-10pm].
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
We are experiencing technical difficulties with e-services at this time.
We will continue to troubleshoot the issue and update this page as soon as we have more information. Thank you for your patience at this time.
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
The database subsystem replacement was successfully completed and all systems are back online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
Planned outage of certain MnSCU enterprise system. Select system-wide applications will be unavailable from approximately 6:00 p.m. on Friday, July 6, until approximately 6:00 p.m. on Sunday, July 8; however, the system will be brought up and notifications will be sent out as soon as we are finished.
Active Wait List offers due to expire during the outage will be extended until 5pm on Monday July 9th.
10:00 PM Update: Conversion is progressing according to plan, next update will be Sunday morning.
7:45PM Update: Campuses have been cleared to begin CAP server connection testing. BRIO services are not available at this time.
6:00PM Update: Functional and connectivity testing continue to progress.
4:25PM Update: Campuses please note - a message will be posted indicating all is clear to begin CAP server testing. Please hold off on testing until the message has been posted.
4:00PM Update: Internal function testing to start at 4:00PM. Campuses will begin testing CAP server connectivity to the newly merged and migrated database at 5:00PM.
2:00PM Update: The window for campuses to test CAP servers connectivity to the newly merged and migrated database will be from 5-6pm this afternoon.
12:00PM Update: Conversion is progressing according to plan.
10:00AM Update - Conversion is progressing according to plan.
8:00AM Update - Conversion is in progress.
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This service interruption is needed to replace an older data storage/server subsystem, which is going end of life, with a new database subsystem (Exadata from Oracle). This new subsystem will help handle the growing data storage demands of our system, improve performance, and help to ensure smooth semester startups.
Applications that will be affected include:
Locally-maintained campus applications will not be affected by the outage, unless they require access to ISRS.
STUDENT IMPACT: During this time, students will not be able to submit applications, search for classes, register, or pay for classes.
STAFF/FACULTY IMPACT: All student, faculty, and administrative applications will be affected, including student eServices (web registration, class schedule, web grades, web payment, student housing, etc.). BRIO Management Reports and Dashboards will be unavailable, and REPL data access and ad-hoc queries will not be possible. System applications such as HR-SCUPPS, Finance, Accounting, Student Housing, Student Payroll, etc., will also not be available.
We appreciate your understanding when this type of outage affects access to our systems.
11/08 - 8:06AM - Systems are up and functioning normally. REPL continues to function and is replicating.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or https://itsmnscu.custhelp.com.
Enterprise applications are available.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or https://itsmnscu.custhelp.com
REPL is currently available and running normally.
The new memory hardware has been successfully installed. Hopefully, this proactive and swift hardware upgrade has prevented any unrecoverable data loss incidents from occurring. REPL performance may be slow because of on-going recovery tool processing and database cache not being available.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or https://itsmnscu.custhelp.com
Operational Data (REPL) - will be unavailable from Noon to 4 p.m. today, Monday, October 17, 2011. Since Saturday night, we have been experiencing memory module errors on the REPL database. It is critical that we address these issues ASAP. This will require the immediate replacement of new hardware and system downtime.
REPL is currently available and running normally.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or https://itsmnscu.custhelp.com
11:15PM Update: We are currently in the process of restoring REPL. Upon full restore, we will perform recovery process. 5:00PM Update: REPL will be unavailable until at least 12:00 midnight. We continue to analyze the issue and restore the database.
12:00 Update: We continue to investigate the root cause of the database performance issues. REPL and R25 will continue to be down until approximately 4:00PM. While the systems are down, we are gathering data to assist us and Oracle with root cause investigation.
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We are experiencing an unplanned REPL outage due to database performance issues. REPL and Resource25 (R25) will be down approximately 9:30 AM - 12:00 Noon as we investigate and resolve the issue.
Enterprise applications are currently available and running normally.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or
We are experiencing REPL database performance issues today. REPL and R25 will be down approximately 1:15 - 3:15PM as we investigate the cause.
Enterprise applications are currently available and running normally.
Please report any issues to the MNSCU Helpdesk at 877-GO MNSCU (877-466-6728) or https://itsmnscu.custhelp.com
iSeek, OOCWeb (including www.mnscu.edu) and the Accountability Dashboard will be unavailable from 3:00 PM to 5:00 PM.
All student, faculty, and administrative ISRS applications will be available, including eServices (web registration, class schedule, web grades, web payment, student housing, etc.).
10:00PM
We continue to experience performance-related problems with online services. System may be slow and/or timing out. We are troubleshooting the problem.
4:00PM
We are currently experiencing cooling issues at the data center. This may affect online course searching, registration, and bill-pay, among other enterprise services. We are currently looking into the problem. If you experience problems, please try again at a later time.
REPL and Resource 25 are available. We will continue to closely monitor the performance and availability of REPL.
Please report any issues to the MnSCU Help Desk at https://itsmnscu.custhelp.com
Database REPL and Application Resource25 unavailable. System managers are working on the issue.
Update 2011-05-31 17:00: The system managers continue to work on the issue.
REPL and Resource 25 are currently available and running normally.
Please report any issues to the MnSCU D2L Helpdesk at http://itsmnscu.custhelp.com
Database REPL and Application Resource25 unavailable. A storage system has failed.
System managers are working on the issue.
Update 2010-12-31 14:20: The storage vendor is looking at diagnostic information.
Update 2010-12-31 15:45: Storage is available. System managers are verifying file systems.
Update 2010-12-31 17:30: System managers are verifying databases.
Update 2010-12-31 18:30: System managers are verifying databases. Estimate database availability sometime after 21:00.
Update 2010-12-31 23:15: Database verification is complete. REPL will be available within the next half hour.
Update 2011-01-01 01:00: REPL and Resource 25 are available.
MnSCU hosts the majority of their applications in a data center at the University of Minnesota. This facility is undergoing a planned electrical upgrade this weekend.
The downtime began on Saturday, October 24th at 4:00 AM.
Update 02:15pm Oct 25th: All applications are available.Update 09:00 am Oct 25th: The electricians have determined that they need to modify the wiring on the Uninterruptible Power Supply that protects the data center from power interruptions. Estimated application availability time is 2pm Sunday, Oct 25th
Update 07:00 Oct 25th: The University of Minnesota has begun powering up data center infrastructure. The electrical maintenance is about 8 hours behind schedule. Estimated application availability time is NOON Sunday, Oct 25th.
Update 11:30pm: The contractor has encountered an unexpected wiring issue in the WBOB data center, and they estimate that they have fallen approximately 5 hours behind schedule. Estimated application availability time is 9 am Sunday, Oct 25th. Update 04:03 pm: D2L performance issues appear to be resolved.
Update 03:30 pm: D2L is experiencing performance issues that are causing pages to display 'HTML 500 - Internal Error' errors. IT staff are working to resolve the problem.
Update 11:23 am: Work in the WBOB data center is proceeding on schedule. Update 09:00 am: eFolio Version 2 is experiencing unanticipated authentication related issues. The application has been taken off line until they can be resolved.
Update 08:30 am: D2L experienced temporary caching issues that caused pages to display 'Term not found' errors. The caching issues have been resolved.
MnSCU Applications that are unavailable for the duration of the outage;
MnSCU hosts the majority of their common technology applications (including ISRS and D2L) in a data center at the University of Minnesota. This facility needs to undergo electrical upgrades the weekend of October 24/25.
The downtime will begin on Saturday, October 24th at 4:00 AM.
All services will be available by 7:00 AM on Sunday, October 25th.
For Desire2Learn only, there will be alternate outages on October 23rd from 9:00 to 10:00 PM to transfer the production system to the secondary data center and on November 1st from 5:00 to 9:00am to transfer the system back to the primary data center
