Service Status

10/18/2021

All Enterprise Services Are Operational

All enterprise services are online and operational.

If you are experiencing issues, please submit a ticket at servicedesk.minnstate.edu, Sign in with your StarID@minnstate.edu (staff) or StarID@go.minnstate.edu (student) and your StarID password.

Posted at 09:00 PM | Permalink

[COMPLETED] Planned Service Maintenance Impacting REPL, EPM 11, and PowerBI - Monday, 10/18/2021 from 8-10 p.m.

The planned service maintenance is now complete.

REPL will be unavailable and undergoing maintenance on Monday evening, October 18th, 2021 from 8:00PM until 10:00PM.

The maintenance activity will impact the REPL environment: Specifically the REPL database, Power BI Reports, EPM11 and EPM 11 reports, jobs that point to or utilize REPL, and CAP Server access to REPL, causing them all to be unavailable for the duration of the maintenance.

Posted at 08:45 PM | Permalink | Comments (0)

09/26/2021

[COMPLETED] Sunday, 09/26/2021 - Planned Service Maintenance: REPL Database

The planned maintenance has been completed, and all services are running as expected.

REPL will be unavailable and undergoing maintenance on Sunday, September 26^th, 2021 from 11:15AM until 4:00PM.

Impacted Services

- REPL
- Power BI Reports
- EPM 11, including reports
- Batch jobs that point to or utilize REPL
- CAP server access to REPL

A communication will be sent when maintenance is complete, and services become available.

Posted at 06:00 PM | Permalink

08/05/2021

EMS Planned System Maintenance: July 22 to August 5, 2021 [COMPLETED]

Due to planned and previously-announced system maintenance, EMS will be unavailable from 6am on Thursday, 7/22/2021 until Thursday, 8/5/2021.

Impacts include EMS desktop, webapp (virtual), Campus Planning Interface, and Master Calendar.

Thank you for your patience during this event.

Posted at 01:00 PM in EMS | Permalink

08/01/2021

7/30/2021 - Unplanned Service Outage: ISRS Communications Web Application [SERVICE RESTORED 9:22AM, 8/1/2021]

The Communications web application service has been restored.

Our Communications vendor reports that their email and text messaging service is not working. This means our vendor is unable to send email and text messages at this time. The vendor is working to resolve this issue as quickly as possible.

Posted at 09:22 AM in ISRS | Permalink

07/21/2021

7/21/2021 4:45PM - Unplanned Service Interruption Resolved

The issue reported earlier about a service interruption impacting ISRS has been resolved, and ISRS is back online. We will continue to analyze the root cause of this service interruption.

Posted at 08:10 PM in ISRS | Permalink

07/13/2021

Sunday, 7/18/2021 3:00-10:00AM - Planned Service Maintenance

This maintenance has been completed.

Due to planned and previously-announced service maintenance, many Minnesota State student, faculty/staff, and administrative applications will be unavailable.

The Minnesota State Enterprise Network Services team will be upgrading firewalls at the EDC4 data center Sunday, July18th, 2021. There will be service interruptions during the planned upgrade window.

Upgrade Window

Start: Sunday, July 18^th, 2021 | 3:00 A.M

End: Sunday, July 18^th, 2021 | 10:00 A.M

Action Required

If you have any workloads that only point to a single name/IP for a core service such as DNS, NTP, Syslog, and Mail, you may want to change the setting to the EDC6 equivalent to avoid loss of that service during the EDC4 firewall upgrade as shown below:

EDC6 core services: <DNS>= ns1.mnstate.us [199.17.241.241], <NTP> = ntp1.mnstate.us [199.17.241.240], <SYSLOG> = woodcutter.svc.mnstate.us [172.17.53.9], and <MAIL> = either mailhost2.svc.mnstate.us [199.17.241.244] -or- mailhost.svc.mnstate.us (which will point to the same IP as mailhost2 during the transition)

Impacted Services

All ISRS Uniface and web screens and reports
DARS/uAchieve
Interfaces between ISRS and D2L Brightspace
Interfaces between ISRS and StarRez
StarID data verification for password reset, activation, etc.

Student Impact:

eServices
Course registration/drops
Course wait listing
Financial aid (Aid Application and Status, Award Notification, College Financing Plans, Estimated Awards)
Grades
Student online bill pay
uAchieve/DARS (Degree Audit Reporting Service)
Unofficial transcript
Universal Application for Admission
StarID Self Service (starid.minnstate.edu)
StarRez – Student Housing
Zoom (for users attempting to sign in for the first time)
EMS BookIT

Faculty/Staff Impact:

College Search App
EMS BookIT
Employee Home
eServices (Faculty)
(Advisee lists, ARSA, Class lists, Curriculum Management/Term Course, eTranscripts, Grades, Graduate Follow-up Survey, International Student, Last dates of attendance, Registration edit overrides, Student Academic Progress SAP, Student Disability Services, Student Records, Student Registration, Wait list reports)
eTimesheet/Time and Leave Reporting
Faculty Application
Faculty Workload Management (FWM)
Finance (Accounting, Accounts Payable, Accounts Receivable, Budget Planning, Consumable Inventory, Cost Allocation, Equipment, Student Payroll)
Financial Aid (Child Care Grant, Clearinghouse, EFC calc, FASTER, ISIR LOAD, Minnesota Grant reporting, R2T4, Repeatable Course Maintenance, SAIG Portal)
HR Campus
HR Intake Process* (*new employee/new non-employee with no StarID)
LADE
Marketplace/Purchasing
Organizational Maintenance
Scheduled batch jobs* (*jobs will be rescheduled to start after services have been fully restored)
SCUPPS –Human resources app
Security Administration
StarID (Self Service and Admin tool)
StarRez – Student Housing
Student (ARSA, Curriculum Management/Term Course, eTranscript, Graduate Follow-up Survey, International Student, Registration Edit, Student Academic Progress/SAP, Student Disability Services, Student Records, Student Registration, Registration Edit)
Tuition Waiver
Visiting Student Course Registration
Zoom (for users attempting to sign in for the first time)

Non-Impacted Services

REPL- operational support access/management
EPM11
CMS systems (Cascade Server) 
D2L Brightspace
Minnesota State IT Service Desk Web Portal
Minnesota State public websites
Minnesota State SharePoint sites
Office 365 (email, calendars, online Office applications, OneDrive, Skype for Business, Teams)
rSchoolToday

Maintenance Background

Data center firewalls are approaching their End of Life/End of Support and will be upgraded to maintain a secure and stable environment. The above Enterprise services will be down during the scheduled firewall upgrade window.

Posted at 10:30 PM in EMS, eServices, ISRS | Permalink

06/13/2021

[COMPLETED 11am] Sunday, 6/13/2021 - Planned Maintenance for ISRS

Due to an enterprise system maintenance event, ISRS applications will be unavailable from 5:00 am Sunday, June 13 through 11:00 am Sunday, June 13.

Posted at 11:00 AM in ISRS | Permalink

11/08/2020

[COMPLETED] Planned System Maintenance/Outage: 6pm Friday, 11/6 until 6pm Sunday, 11/8

[This planned system maintenance is now complete.]

Due to planned system maintenance starting at 6pm on Friday, November 6^th, services that rely on the student record system—ISRS--will be unavailable.

This includes, but is not limited to: eServices, Employee Home, and REPL/EPM11. D2L and Office 365 are NOT impacted by this, and will remain available.

Service is expected to be fully restored and available by 6pm on Sunday, November 8^th.

Posted at 07:59 PM in General | Permalink

09/10/2020

[RESOLVED] 9/10 10:30AM service issue reported: SendGrid (Communications Application)

Email and Text Messages Sent Via Communications Application (CM) NOT Sending

SendGrid, the third party product we use to send email and text messages, is down. We are working with them to resolve the issue. Until then no email or text messages are sending to the recipients.

Posted at 03:29 PM in General, ISRS | Permalink | Comments (0)

08/19/2020

[RESOLVED] Kaltura MediaSpace Known Issue

Incident resolved

What was the impact: Content within KMS/KAF "My Media" was not visible between August 18th ~22:00 UTC to August 18th 11:27 PM UTC for HTTPS (and until August 19th 4:32 am UTC for HTTP).

Current Status:
Kaltura engineering restored normal performance as of August 18th 11:27 PM UTC for the majority of accounts (using HTTPS sites) and as of August 19th 4:32 AM UTC (for HTTP sites). Engineering has completed monitoring of the environment.

What to expect next:
This incident is now closed and an RCA will be available within 7 days. Please contact Customer Care to receive RCA.

Posted at 11:15 AM in General | Permalink

07/30/2020

[RESOLVED] 7/30/2020 - D2L Technical Issue Is Being Investigated

RESOLVED AT 10:00 PM ON THURSDAY, 7/30/2020.

Reports have been received of a technical issue with D2L, which is currently being investigated. Students will be able to complete exams after this issue is resolved.

Thank you for your patience.

Posted at 10:00 PM | Permalink

07/21/2020

[RESOLVED] 7/21 9AM - Major Incident Impacting Enterprise Services: ISRS and eServices Have Been Restored

In follow up to the previously-announced service outage, ISRS and eServices enterprise systems are now fully restored and online.

Thank you for your patience and support during this time.

Posted at 09:00 AM | Permalink

07/12/2020

[Completed] Scheduled Oracle Maintenance – REPL and PT will be Unavailable Saturday, July 11th @ 6:00pm to Sunday, July 12th @ 8:00am

[This was completed at 7:30am on Sunday, 7/12.]

In order to complete maintenance activities on the REPL and PT databases, the Oracle and DBA Team announced that these two databases will be not be available during the maintenance window of 6pm Saturday, July 11th through 8am Sunday July 12th. A message will be posted when maintenance has been completed.

We apologize for any inconvenience this may cause.

Posted at 07:30 AM | Permalink

05/29/2020

5/29 1:55 pm - RESOLVED - Employee Home Unavailable

5/29 1:55 pm – This incident has been resolved.

Please note that we are currently investigating reports that Employee Home is unavailable.

Posted at 08:48 AM in ISRS | Permalink

04/28/2020

4-28-20 - Known Issue with REPL Data (RESOLVED)

There is an issue with replication of production data to the REPL database; updates are occurring. Thank you for your patience.

Posted at 07:59 AM | Permalink

04/20/2020

4/20/2020 7:45 PM Service Alert: Office 365 Reported Incident [RESOLVED]

This appears to have been resolved by 9:00 p.m. on Monday, 4/20/2020.

Posted at 11:03 PM | Permalink

04/03/2020

[RESOLVED] Major Incident Alert - Enterprise Applications Impacted

4/3 12:00PM: Thank you for your patience and understanding during resolution of this event. The major incident that was reported earlier today has been resolved, and all systems are operational. Our teams will continue to monitor and investigate the root cause.

4/3 11:00AM: We continue to experience a major incident that impacts enterprise-wide applications such as eServices and Employee Home.

4/3 10:00AM: We continue to experience a major incident that impacts enterprise-wide applications such as eServices and Employee Home.

4/3 9:00AM: We continue to experience a major incident that impacts enterprise-wide applications such as eServices and Employee Home.

4/3 7:30AM: We are currently experiencing an issue with connecting to ISRS applications, including eServices and Employee Home.

We are working to resolve as quickly as possible.

Posted at 12:00 PM in ISRS | Permalink

02/18/2020

2/18/2020: RESOLVED - Issues Reported with REPL Data

This is to advise that issues have been reported with REPL data not being current.

We are beginning to see data synchronization progressing as a result of corrective actions taken thus far.

We expect REPL data to be completely updated by 6:00 pm

STATUS UPDATED: 2/18/2020 7:11 pm

Posted at 10:12 AM | Permalink | Comments (0)

02/03/2020

[RESOLVED] 02-03-2020 - Issue Reported with eServices/Registration

We have been made aware that the issue reported with eServices has been resolved.

We are aware of an issue being reported with eServices which is affecting Registration. We are working to resolve this as quickly as possible.

Thank you.

Posted at 09:14 AM | Permalink | Comments (1)

12/26/2019

[RESOLVED 12/26/19 3:26 AM] Enterprise Outage - December 25, 2019

[UPDATE: The critical system-wide outage was resolved at 3:26 AM on December 26, 2019.]

We continue to experience a critical system-wide outage which is affecting all services, including D2L

Our technical teams continue working on resolution. ETA on resolution is 2 a.m. on Thursday, 12/26.

Once resolved, we will assess the impact of this outage on our customers and adjust if appropriate.

UPDATED: 10:49 pm - 12/25/19

Posted at 03:26 AM | Permalink | Comments (56)

11/19/2019

[RESOLVED] 11/19/2019 - Intermittent Service Degradation Notice: Microsoft 365

Reported resolved at 11:44 PM on November 19, 2019

Microsoft 365 Service health status

Title: Microsoft 365 admin center access issue

Start time: November 19, 2019, at 7:26 PM CDT

Next update by: November 19, 2019, at 11:30 PM CDT

More info: We've identified that users may intermittently experience this problem with the Microsoft 365 admin center, Exchange Online, SharePoint Online, Office Online, Microsoft Teams, Skype for Business, and Yammer. Current status: We've identified that a recent networking update may have caused user traffic coming from the internet to fail intermittently before reaching Microsoft 365 services. We've reverted this update and are seeing some initial signs of mitigation. We're continuing to validate the cause of the problem while we monitor the environment for service recovery.

Posted at 11:45 PM | Permalink | Comments (0)

10/14/2019

[Resolved] 10/14/2019 9:30 AM - Issue with Enterprise ISRS Application Supporting Back-End Batch Processing

The enterprise ISRS application is currently experiencing back-end batch processing issues that will impact many interfaces and back end data processing.

Support staff are working to restore batch processing services

Posted at 09:36 AM | Permalink | Comments (1)

09/29/2019

[Completed] Required System Maintenance: Sunday, 9/29/19 6:00-8:00 a.m.

Due to required system maintenance, many Minnesota State student, faculty, and administrative applications will be unavailable.

Impacted Services

All ISRS Uniface and web screens and reports
DARS/uAchieve
Interfaces between ISRS and D2L Brightspace
Interfaces between ISRS and StarRez
StarID data verification for password reset, activation, etc.

Student Impact:

eServices
Course registration/drops
Course wait listing
Degree audit reporting service (DARS)
Financial aid
Grades
Student Housing - StarRez
Unofficial transcript
Universal Application for Admission

Faculty/Staff impact:

Employee Home/eTimesheet
Faculty Application
Faculty Workload (FWM)
Finance (Accounting, Accounts Payable, Accounts Receivable, Consumable Inventory, Cost Allocation, Equipment, Student Payroll)
Financial Aid (Clearinghouse reporting, EFC calc, FASTER, ISIR load, Minnesota Grant reporting)
HR Campus/new employee intake process
LADE (Local Application Development Environment)
Purchasing/Marketplace
Scheduled batch jobs will not run during this down time, but will resume their normal run schedule after services have been fully restored
SCUPPS
Security Administration
Student (ARSA, Curriculum Management/Term Course, eTranscript, Graduate Follow-up Survey, International Student, Registration Edit, Student Academic Progress/SAP, Student Disability Services, Student Housing - StarRez, Student Records, Student Registration, Registration Edit)
Time and Leave Reporting
Tuition Waiver
DARS/uAchieve

Non-Impacted Services

CMS systems (Cascade Server)
D2L Brightspace
EMS
Minnesota State IT Service Desk Portal (Cherwell)
Minnesota State public websites
Minnesota State SharePoint sites
Office 365 email, calendars, OneDrive, Skype for Business
rSchoolToday
REPL/EPM 11

Posted at 06:00 AM | Permalink

09/25/2019

[Resolved] 9/25/19 8:00 AM - Reported Issues with ISRS and Office 365 Outbound Mail

There are reported issues with ISRS - we are working to resolve as quickly as possible.

In addition, Office 365 single tenant is currently experiencing outbound email issues. Inbound and email within tenant still works. We are currently working with Microsoft to resolve the issue

Posted at 08:11 AM | Permalink | Comments (6)